Quick Help Guide

CUSTOMER HELP DOCUMENT

BuzNet Help Line
BuzNet Customer Service: 214-447-7500 or 611

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HOW TO TRANSFER CALLS

Transfer an Inbound/Outbound Call (with an introduction)

Make sure caller is on the line, press Trans, dial number, wait for call to answer, press Trans.

Transfer an Internal Call (with an introduction)

Make sure caller is on the line, press Trans, dial the number or extension, wait for the call to answer, press Trans.

Blind Transfer (transfer without an introduction)

Make sure caller is on the line, press Trans, press Blind, dial the number or extension.

Transfer to Voicemail Directly w/o Ringing

Press Trans, Blind, 7+ Extension number

Page an Extension

6+ Extension number, press Dial.

Call Park

Press ** and listen for the park position number (example: 1, 2, 3, etc…).

Picking Up a call from Call Park

Press *, park position number (example *1, *2, etc…), then press Dial button or pick up the handset.

 

CONFERENCING PARTIES TOGETHER

Conference Call

Make sure the caller is on the line, press Conf, dial the second number you would like conferenced in, when the second party answers, press Conf.

Splitting a Conference Call

Place the conference call on hold. Press the Split key and it will separate the conference call into two separate calls.

*Maximum callers on a conference call would be you and two other parties.

 

VOICEMAIL

Accessing Voicemail

Press Menu button, select Features, and select Messages. Follow prompts to set up greetings and to make them active.
**Note for the initial set-up the system will prompt you for your name.

Retrieving Voicemail

When a message has been received, a red blinking light will appear on the top right corner of the phone. You will be prompted to check your messages on the display screen (MSG will appear)

Accessing Voicemail from Cell or Remote Location

Dial your extension number and wait for the recording to pick up, press * and your pass code.

Name Recording

Press Menu button, select Features, and select Messages. Name recording is under the Options selection.

 

VOLUME CONTROLS

Speaker Volume

Press the speakerphone button and press the + or – buttons at the bottom of the phone to adjust.

Handset Volume

Pick up handset and press the + or – buttons at the bottom of the phone to adjust.

Ringer Volume

(DO NOT PICK UP HANDSET nor have an active call), and press the + or – buttons at the bottom of the phone to adjust.

Headset Volume

Pick up headset and press the + or – buttons at the bottom of the phone to adjust.

 

OTHER INFORMATION

Resetting the phone

Unplug the phone from the power source (wall or phone) for 30 seconds. *Please note if you have personal settings within the phone, you will lose all of your personal settings.

Find Me Follow Me (from user portal)
Option 1:

Enter 72# + 10 digit number where the call should forward. This will display the main office number when calls are forwarded.

Option 2:

Enter the 10 digit number only where the call should be forwarded. This will display the caller ID number of the person who is calling.

 

BuzNet Technical Support

Dial 611 from your new phone to reach BuzNet Technical Support

User Interface Address

https://voip.buz.net