911 Service Advisory
BuzNet Communication are required by the Federal Communications Commission to issues this advisory, which provides important information about 911 and E911 for Voice Over Internet Protocol (VoIP) services.
If you have any questions, please call us at 214-447-7500.
When you use our services to dial 911, your telephone number and registered address are sent to the local emergency center assigned to your location. Emergency operators have immediate access to your telephone and address information, thus permitting them to respond to your emergency call or to call you back if necessary.
Basic 911 Services
If you are located in an area where the emergency center is not capable of receiving your telephone number and address, or if our underlying emergency service provider does not yet provide E911 capability, you have basic 911 service.
With basic 911 service, the local emergency operator will not have immediate access to your telephone number or your exact location when they receive your emergency call. Accordingly, you must be prepared to give the basic 911 operator this information. Unless you do so, the 911 operator may be unable to call you back or dispatch assistance if the call is disconnected or if you are unable to verbally communicate that information to the basic 911 operator.
We automatically upgrade customers from basic 911 to E911 once our underlying emergency service provider upgrades its connections to emergency call centers and as these emergency call centers are upgraded from basic 911 to E911.
LIMITATIONS ON EMERGENCY SERVICES
You may not receive the same level of emergency services using a VoIP service provider such as us as you would if you used a traditional wireline or wireless provider of telephone services. In particular, 911 and E911 Service may be limited or unavailable:
- If your Digital Subscriber Line (“DSL”), cable modem, or other internet access connections are disconnected, suspended, or interrupted for any reason, including due to power failures;
- If you relocate or move a device (e.g., a telephone or analog adapter) to a location other than the one that you register with us, or if you otherwise disconnect or modify the device;
- If you change your phone number or if you add new phone numbers to your account and do not successfully register your location of use for each changed or newly added phone number;
- If there are delays or disruptions of service in the network or services of our underlying emergency service provider;
- If there is network congestion and/or a reduction in network speed; or
- If service is interrupted or terminated for any reason, including the suspension or termination of your account with us or with your broadband access supplier.
We take commercially reasonable efforts to minimize the disruptive effects of service disruptions. However, service disruption may include the loss of 911/E911 service dialing capabilities for extended periods of time.
WE RECOMMEND THAT YOU MAINTAIN AN ALTERNATE MEANS OF ACCESSING EMERGENCY SERVICES IN THE EVENT OF A SERVICE DISRUPTION.
REPORTING OF REGISTERED LOCATION INFORMATION
For each telephone number for which you want 911 services, you must register the service location for each telephone number you use in connection with our services.
When you move a device to another location, YOU MUST REGISTER THE NEW LOCATION INFORMATION WITH US.
If you do not register your location and you make a 911 call, the call will be automatically routed to the national 911 center. This will delay emergency service. Calls routed to the national 911 center also involve an extra charge.
See https://buz.net/911-registration to register locations initially or to update them if you move devices.
You may only register one location at a time for each telephone number you use with our services. We don’t guarantee that the new location you registered with us when moving your phone or adding a new line at a different address will have either 911 or E911 services.
NOTIFICATION TO USERS
YOU AGREE TO BE FULLY RESPONSIBLE AT ALL TIMES DURING THE TERM OF YOUR SERVICE FOR NOTIFYING ALL MEMBERS OF YOUR ORGANIZATION AND ALL OTHER PERSONS AT YOUR LOCATION OF THE LIMITATIONS OF OUR 911 EMERGENCY SERVICES, INCLUDING THE POSSIBLE LOSS OF EMERGENCY 911 DIALING CAPABILITIES.
It is your responsibility to PROMINENTLY DISPLAY 911/E911 INFORMATION AT OR NEAR THE TELEPHONE HANDSET TO BE USED WITH THE SERVICES.
THE FOLLOWING IS AN EXAMPLE.